Contact

If you need help, please contact us via:

• Email: [email protected]
• Feedback & suggestions: In the app, go to Settings → Feedback
• Support hours: Mon–Fri 10:00–18:00 (GMT+8)

Frequently Asked Questions (FAQ)

1. Unable to enable sharing

• Please make sure you are connected to Wi‑Fi or have Personal Hotspot turned on
• Wait a few seconds and try again

2. Subscription not active / membership access missing

• In the app, go to Settings → Restore Purchases and try restoring
• Make sure you’re signed in with the same Apple ID used for the purchase
• If it still doesn’t restore: please provide your Apple order number (or a screenshot of the Apple receipt) and the purchase time

3. After enabling sharing, other devices can’t open the link

• Make sure the receiving device is on the same network, or connected to the sharing device’s Personal Hotspot
• Turn off sharing and try again

Information to include when reporting an issue (recommended)

To help us investigate faster, please include:

• Device model (e.g., iPhone 14 Pro)
• iOS version (e.g., iOS 17.x)